PAYMENT AND DEPOSIT

We require a 50% non-refundable Booking Fee to confirm cakes & bakes orders and hold the date.
The remaining 50% is due 1 week before the collection date, at which point all changes must be confirmed (changes to the previously agreed design may incur extra fees). 
Failure to complete payment 1 week before the collection date may result in your order being cancelled.
By ordering and making a payment you are accepting the Terms and Conditions as detailed on this page.

REFUNDS AND CANCELLATIONS

Booking Fees are non-refundable under any circumstances.
This may or may not be due to loss of business arising from turning away other bookings on that date. 
We cannot refund the cost of any orders cancelled with less than 1 week notice. Orders paid in full and cancelled with more than 1 week notice will receive a partial refund of 50% of the total amount paid.
In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible and discuss the matter with you and try to agree on a suitable alternative.
If you do not wish to accept our suggested alternative, then we will refund the full price to you.

PRODUCT INFORMATION

The images on the website are examples of our cakes & bakes.
All our products are hand-made and can be ordered in different sizes from those shown on the website.
If the cake or bake you order is a different size from the design pictured on our website, it may look slightly different due to the different proportions.

COLLECTION AND DAMAGES

The cakes & bakes collected from us, requires a signed delivery note, to say that it has been collected in perfect condition. Damages after this point are not Dulcezzo – Cakes & Bakes’s responsibility. 
All of our cakes & bakes are hand made, therefore are fragile and require care and attention when handling, storing, and displaying.
The collection vehicle should have a flat surface and be clean and tidy. We advise you to drive very slowly and carefully avoiding any bumps or suden turns or break.
Please pay careful attention to our storage and transportation instructions that will be provided on collection.

AFTER COLLECTION

Cakes & bakes placed outside are liable to react to the temperature.
In hot or humid weather there is the possibility of sugar decorations melting or damage to cake & bake.
A shelf life and Best Before Date will be provided on the Collection Note. This is advisory only.
Please note, once cakes have been cut into the shelf life will be reduced.

NON-EDIBLE INGREDIENTS AND DECORATIONS

Our cakes & bakes may contain non-edible ingredients or decorations, such as plastic dowels in tiered cakes or wires in some sugar flowers or figurines.
These will be detailed on the Collection Note and must be removed before serving and eating.

COMPLAINTS

If you wish to make a complaint to us or let us know any concerns after receiving the oir cakes & bakes, please do so in writing at contact@dulcezzo.co.uk.
Evidence of any faults, damages or discrepancies should be included. Any refunds will be given entirely at our discretion.

Public Liability Insurance

Dulcezzo – Cakes & Bakez has Public Liability Insurance provided through Simply Business.

Data Protection

Dulcezzo – Cakes & Bakes is committed to ensuring that your privacy is protected. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure any personal information we collect.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of any personal information which we hold about you under the General Data Protection Regulation (GDPR). A small fee may be payable.
If you would like a copy of the information held on you please contact us at contact@ dulcezzo.co.uk